Customer Service Agreement for Private Clients

1. Introduction
   This Customer Service Agreement ("Agreement") outlines the terms and conditions for services provided by Dr. Cam Consulting, LLC ("Provider") to the client ("Client"). By engaging in our private services, the Client agrees to these terms.
2. Services Provided
   The Provider will deliver personalized coaching services as discussed during the initial consultation. These services are tailored to meet the specific needs and goals of the Client. Please note, these services are not a substitute for emergency or crisis intervention. In case of a crisis, contact emergency services immediately (call 988 in the U.S. or go to the nearest emergency room).
3. Scheduling and Appointments
• Sessions are typically 50 minutes in duration. The Client is responsible for scheduling appointments and arriving on time.
• The Client must provide at least 24 hours' notice for cancellations or rescheduling. Failure to do so may result in the forfeiture of the session.
• Clients have 24 months from the date of purchase to utilize all 8 sessions. After this period, any unused sessions will be forfeited unless otherwise agreed upon in writing.
4. Payment Terms
• Due to the digital nature of the content provided, all sales are final and non-refundable.
5. Confidentiality
• The Provider will maintain the confidentiality of all information shared during sessions, subject to legal limitations.
• Information will only be disclosed to third parties with the Client’s written consent, except in cases where there is a risk of harm to self or others, or as required by law (e.g., child abuse or imminent danger).
• Note: To ensure a safe, confidential space, these sessions are not recorded unless requested by the Client in writing.
6. Responsibilities
• The Provider commits to delivering services with professionalism, empathy, and dedication.
• The Client agrees to actively participate in sessions, provide accurate and complete information about their current situation, and complete assigned tasks.
7. Custody Cases
• The Provider is not qualified to act as an expert witness in custody cases. If a Client requires the Provider's participation in such matters, an additional fee will apply, and this will be agreed upon in writing prior to any involvement.
8. Termination of Services
• Either party may terminate this Agreement with written notice.
• In the event of termination, all outstanding payments for services rendered must be settled.
9. Liability
• The Provider is not liable for any decisions or actions taken by the Client based on the advice or guidance provided during sessions.
• The Provider is not responsible for any adverse outcomes resulting from the Client’s reliance on the services provided.
• The Provider is not liable for any emotional distress or psychological issues that may arise from the Client's participation in the sessions.
• The Client acknowledges that they are solely responsible for their own mental health and well-being.
10. Governing Law
• This Agreement is governed by the laws of Virginia.
11. Contact Information
• For any questions or concerns regarding this Agreement, please contact us at [email protected].

Agreement Acknowledgment
By engaging in our services, the Client acknowledges and agrees to the terms outlined in this Customer Service Agreement.